Before You Read
By using the Casineo website or app, you agree to this Privacy Policy. If you have any questions, please contact our support team — we're here to help.
1Introduction & Purpose of This Policy
Casineo is an internationally licensed online gaming and Sports Betting platform. We believe that protecting your personal data is not merely a legal obligation — it is an ethical one.
This Privacy Policy explains how Casineo collects your information, the purposes for which it is used, how long it is retained, and what rights you have over your data. Our goal is to present this policy in plain, clear language so every member can understand it.
This policy applies to Casineo's website, mobile site, and any apps or services we offer. It covers every interaction you have with Casineo — from registration and payments to betting, bonuses, and support chat.
2What Types of Information We Collect
Casineo only collects information that is necessary to provide our services and meet legal obligations. We do not ask for anything beyond what is needed.
| Data Type | Example | Why We Need It |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Verification & Notifications |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Payment Processing & Withdrawals |
| Usage Data | Betting history, game sessions, login timestamps | Service improvement and responsible gaming oversight |
| Device Information | IP address, browser type, operating system | Security & Fraud Prevention |
| Cookie Data | Session cookies, preference cookies | Improving User Experience |
3How We Collect Your Information
Casineo collects information in several ways. Some is provided directly by you; some is collected automatically.
- Information You Provide Directly: Completing the registration form, uploading KYC documents, providing payment details, and contacting support.
- Automatically collected: Device and usage information is collected via cookies and log files as you browse the site.
- Payment Processors: Transaction details via bKash, Nagad, and Rocket are verified at the source.
- Verification Services: Trusted third parties may be engaged to verify your age and identity.
What We Don't Do
Casineo will never call or message you to ask for your password, OTP, or payment PIN. If anyone claims to do so, contact support immediately.
4How We Use Your Data
Casineo uses your information only for specific, clearly defined purposes, which are detailed below:
- Service Delivery: Managing accounts, processing payments, and keeping betting and gaming services running smoothly.
- Verification: Verifying age, identity, and payment methods.
- Security: Detecting and preventing fraud, money laundering, and suspicious activity.
- Contact: Transaction notifications, bonus information, promotional offers, and customer support.
- Service Improvement: Analyzing how you use the platform to make it better.
- Responsible Gaming: Monitoring usage patterns to identify signs of problem gambling.
- Legal Obligations: Complying with directives from regulatory bodies and law enforcement agencies.
You can opt out of Casineo's promotional emails or SMS at any time by updating your account settings or contacting support.
6Technical Measures for Data Protection
Casineo uses industry-leading technology to protect your data — our security standards are as rigorous as those of a bank.
SSL 256-bit Encryption
All data transfers occur over encrypted channels, making it impossible for anyone to intercept them in transit.
Encrypted Database
Stored data is encrypted — even if our servers were accessed, the data cannot be read.
Two-Factor Authentication (2FA)
Mobile OTP is required at login and withdrawal — no one but you can access your account.
Real-Time Monitoring
Suspicious logins or transactions are blocked immediately.
Please note, however, that no one can guarantee 100% security on the internet. You also have a part to play — use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.
7Cookie Policy
Cookies are small files stored on your browser or device. Casineo uses cookies for a variety of purposes.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Keeping login sessions active, security verification | Deleted at end of session | |
| Understanding which pages are used most | 1 Year | |
| Remembering your language, theme, and preferences | 6 months |
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.
8Your Rights Over Your Data
Casineo believes you should have full control over your own data. You have the following rights:
Right to Access
You may request a copy of the information we hold about you. Email our support team and we will respond within 30 days.
Right to Rectification
You can request corrections to any inaccurate or outdated information — through your account settings or by contacting support.
Right to Erasure
You may request deletion of your data after closing your account, though some data may need to be retained due to legal obligations.
Right to Restrict Processing
You can request that your data not be used for specific purposes — such as opting out of marketing communications.
Right to Data Portability
You may request a copy of your data in a machine-readable format.
9How Long We Retain Your Data
Casineo does not retain your data longer than necessary. As a general rule:
- Active account data: retained for as long as your account remains active.
- After account closure: 5–7 years, in accordance with legal obligations.
- Transaction records: up to 7 years, as required by applicable regulations.
- Support communication records: 2 years.
- Session logs and device information: 1 year.
Once the retention period expires, data is securely deleted or anonymized.
10Minor Protection
Casineo's services are strictly for users aged 18 and above. We do not knowingly collect personal data from minors.
If it is found that a minor has created an account, that account will be closed immediately and all collected data will be deleted.
If you suspect your child is using Casineo, please contact our support team immediately.
11Policy Change Notifications
Casineo may update this Privacy Policy from time to time. Revisions may be necessary to reflect changes in law, new technologies, or updates to our services.
Members will be notified of any significant changes via email or an on-site announcement. Continued use of the site after any changes constitutes acceptance of the updated policy.
The date of the latest update is shown at the top of this page. We recommend checking back regularly.
Why Your Data Is Safe with Casineo
Military-Grade Encryption
Every piece of your data is protected with 256-bit SSL encryption — the same standard used by banks and government agencies.
No Data Sales
Casineo never sells or rents your data. Your information belongs to you.
You're in Control
You can request to view, correct, or delete your data at any time.
Transparency in Plain Language
Our policy in plain English — no legal jargon, so everyone can understand.
Regular Audits
Independent third parties regularly audit our security systems to ensure they meet required standards.
24/7 Support
For any questions about your data, our support team is available 24/7.